The customer will have the opportunity to attend a design consultation, usually 2 fittings, plus a final fit upon collection.

Fittings will be arranged at the convenience of the studio and the customer. Should the customer need to cancel a  fitting appointment they must inform the studio as soon as possible otherwise a cancellation fee for time wasted will be applicable. A new fitting will be arranged, but any delay in the completion of the order due to a cancelled/postponed appointment by the customer is not the fault of the studio though every effort will be made to complete the order by the agreed deadline.

The customer is advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. The studio takes no responsibility should the customer not do so, leading to the garment not fitting perfectly. In addition, no responsibility is taken for garments that do not fit correctly if the customer has gained or lost weight between the final fitting and collection, or any other reason beyond the studios control.

At each fitting the customer will sign their agreement to any choices or changes made to the design and fabrics. Should the customer be unable to attend fittings, measurements must be agreed in writing and the studio will make the garments to the measurements provided. The studio takes no responsibility if the garment(s) do not fit when based on the measurements provided by the customers.

When fabric has been bought should the customer wish to change it the additional cost of the new fabric will be added to the final invoice. Note: changes cannot be made once the fabric has been cut.

Minor design details can be made at the first fitting but once this design has been agreed changes are at the discretion of the studio. The hem length will be decided at the final fitting before completion.

The customer is advised to wear the shoes they wish to wear with the outfit at this fitting, as changes cannot be made once the hem length is agreed on. Upon
collection the customer will try on the garment to ensure the fit is correct. Any requests for minor alterations must be made known as soon as possible, as once the garment and final payment have been exchanged, any further work will come at an additional cost and be completed only when and if possible, this includes defects incurred as a result of ‘wear and tear’.

Cancellations and Refunds
The customer can cancel the order, free of charge, at any time during the consultation process. Once the order is confirmed and the deposit paid, the order can be cancelled before construction has started, but will incur an administration fee for the time lost and any materials already purchased. The customer has no rights to a full refund if they simply change their mind (Sale of Goods Act 1979).

Complaints
If the customer is unhappy at any point they are advised to contact Naomi in writing, to outline their grievances as soon as possible. We will endeavour to resolve any problems within the parameters of the terms and conditions.

Photography
The customer is welcome to take photographs for personal use during fittings. Their use on social media sites must be agreed with the studio.
Naomi will ask the permission of the customer to use images on the website as well as social media sites. The customer can request for the images not to be used at any time.